F & S Customer Billing Inquiries
|To speed up your enquiry, please provide the following information, where applicable:
- How to view your charges (internal U of T customers)
- How to obtain a Facilities & Services Customer Number:
- F & S Billing Overview
- Formal Estimates
To view your monthly billings, use the following link to access the F&S Monthly Customer Statement Report:
F&S Monthly Customer Statement Report
|Internal U of T Customers on SAP-FIS||External Customers|
|U of T Departments obtain an internal Customer Number.
The customer number serves as an account number for the purpose of billing charges to your departmental accounts, and enables you to view your charges via the F & S monthly statement of account on FIS.
|An External Customer Number needs to be established before any services can be provided.|
|To request an Internal Customer Number:
Download the internal customer account form
|To obtain an External Customer Number:
Download the external customer account form
|Print & complete the form, and mail or email to the address below:|
Facilities & Services-4th Floor
255 MCCAUL ST
TORONTO ON M5T 1W7
F & S Billing Overview
|Internal Customers||External Customers|
||Invoices are used for billing non-university organizations or U of T associated organizations not on FIS.|
|F & S invoices on a Time and Materials basis. However, if you have chosen the “Estimate” box on the Service Order Form, you will be billed the Estimate amount (see Formal Estimates below).
A Formal Estimate is a contractual agreement between the customer and the F & S Department to perform specific work requested by the customer for a fixed cost, based on an estimate.The full amount of the Formal Estimate is billed to the customer in the month in which the service order is approved by the F & S Property Manager.