Reminder about Personal Mail

Mail Services are funded to support the academic mission of the university.   While we will sort & deliver personal items (as we have no way of knowing what’s inside packages, although the labels on the outside offer big clues), they should not come here, but rather be sent to your home.

If you are expecting a personal item through our service (something from Amazon or a gift item) we cannot police this or stop you; but at the same time, such items will not be treated as urgent, as they are arguably not an appropriate use of our service.  Please do not call about personal items unless you have reason to believe they are late: that is, Canada Post tracking shows a successful delivery at least two service days earlier.

  • Campus Mail Services’ Regulations say explicitly
    • among the Services that we provide Mail Services sort and deliver “campus mail”, defined as the internal business Correspondence of U of T.
    • among Services that We Do Not Provide the first thing we mention is “handling personal mail”.   In other words, personal mail, particularly online purchases should not be sent to your office address.
  • Canada Post have recently restructured their organization, via their “postal transformation” encompassing the entire country over the past few years.  This was only implemented in the U of T neighbourhood in mid-October.   Since that time many personal contact items (PCI) have been brought directly to our mailroom, reported online as successfully delivered.
  • Items reported as “delivered” on the Canada Post website (enter your tracking number as instructed http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en) are delivered on the next service day to a department.  While customers may be impatient to see their shipments, personal items cannot be treated as an urgent matter.  For our purposes it’s only an emergency if the item is
    • university business AND
    • perishable OR urgently needed for a presentation or class OR a document required for an application deadline.

Please do not call about personal items unless you have reason to believe they are late: that is, Canada Post tracking shows a successful delivery at least two service days earlier than the current date.

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