F&S launches new strategic plan
Compiled after consulting more than five hundred clients, partners, and staff members, the plan will act as a roadmap for the department into the year 2030.
The Facilities & Services team works tirelessly to uphold the time-honoured tradition of maintaining the St. George campus’s historic buildings and grounds. As stewards of our beloved campus, we have a responsibility to more than 100,000 people who learn, teach and work here every day. This strategic plan represents the guiding principles that will act as our north star into 2030. It was thoughtfully developed through extensive staff and client consultation and reflects on the forces that will shape the future of the higher education world—as well as our legacy of serving our community. The plan consists of five central priorities which will guide our work in the coming years.
Delivering exceptional service for our community
We provide the best possible client experience. Through innovation and trusted client relationships, we deliver responsive, proactive, and financially sustainable services. We are partners of choice to our clients, engaging in transparent communication and
ongoing consultation.
Objectives
- Innovate to deliver excellent, responsive and efficient service to our clients
- Strengthen collaboration, relationships and two-way communication with clients and partners to develop solutions that exceed expectations
- Equip our team to deliver excellent service
Caring for and responsibly maintaining world-class spaces
We are proud stewards of our campus and continually strive to create the best environments for the University of Toronto community. Through our subject matter expertise, we make spaces welcoming and safe, beautiful and clean, reliable and sustainable, and accessible and inclusive.
Objectives
- Transition to a reliability-centred maintenance model, with a greater focus on preventative and proactive approaches
- Modernize and deliver upon a robust deferred maintenance program to meet the university’s changing academic priorities
- Continuously evolve our building design standards for world-class spaces
Realizing our team’s potential
We are a united, high-performing, and collaborative team. We recognize each other’s strengths, celebrate successes and inspire the best in one another. We empower each other through an inclusive and supportive culture, open and honest communication and professional development opportunities.
Objectives
- Foster an inclusive culture where all team members can contribute and feel valued
- Enable a unified, collaborative and solutions-focused team environment
- Increase learning and development opportunities so that team members have the skills they need to succeed and grow
Leading the sustainability journey
We are the recognized leaders of environmental sustainability in the University of Toronto community and beyond. We integrate a sustainability mindset and culture into everything we do, serving as an example to the world and making a lasting and widespread positive impact.
Objectives
- Accelerate our plan to become a climate positive campus
- Develop and implement a climate resilience strategy to ensure our campus is prepared for the future
- Develop and implement an indirect emissions strategy to reduce our footprint and waste
- Engage the U of T community as active partners to further our sustainability impact
- Continuously exchange knowledge and best practices with other global sustainability leaders
Driving operational excellence
We are committed to providing an efficient and consistent experience for clients, partners and team members through effective and streamlined processes and integrated technologies.
Objectives
- Cultivate a culture of continuous improvement
- Transform our systems and processes to be simple, efficient and integrated
- Leverage communication and technology to ensure the team has consistent access to information, tools and resources
Our strategic priorities are just the beginning; the next step of the journey is putting that plan into action! Learn about our planning journey and our learning process—plus, take deep dives into areas of focus like continuous improvement and reliability-centered maintenance. Read the full 2030 F&S strategic plan online now.