Strategic plan

Our strategic plan

The historic St. George campus is a city within a city, forming the foundation of the University of Toronto’s academic mission.

Our facilities enable the pioneering research, provide the vibrant community spaces and attract—and retain—the world-class talent that make us a global academic leader.

The Facilities & Services team upholds the time-honoured tradition of maintaining our buildings and grounds.

As stewards of our beloved campus, we have a responsibility to more than 100,000 people who learn, teach and work here every day. We also have taken up the call of leading sustainability efforts on campus, developing ambitious decarbonization projects and delivering on our climate positive vision.

This strategic plan represents the guiding principles that will act as our north star into 2030. It was thoughtfully developed through extensive staff and client consultation and reflects on the forces that will shape the future of the higher education world—as well as our legacy of serving our community.

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Our strategic priorities

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Delivering exceptional service for our community

We provide the best possible client experience. Through innovation and trusted client relationships, we deliver responsive, proactive and financially sustainable services. We are partners of choice to our clients, engaging in transparent communication and ongoing consultation.

Objectives
  1. Innovate to deliver excellent, responsive and efficient service to our clients
  2. Strengthen collaboration, relationships and two-way communication with clients and partners to develop solutions that exceed expectations
  3. Equip our team to deliver excellent service
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Caring for and responsibly maintaining world-class spaces

We are proud stewards of our campus and continually strive to create the best environments for the University of Toronto community. Through our subject matter expertise, we make spaces:

  • Welcoming and safe
  • Accessible and inclusive
  • Beautiful and clean
  • Reliable and sustainable
Objectives
  1. Transition to a reliability-centred maintenance model, with a greater focus on preventative and proactive approaches
  2. Modernize and deliver upon a robust deferred maintenance program to meet the university’s changing academic priorities
  3. Continuously evolve our building design standards for world-class spaces
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Realizing our team's potential

We are a united, high-performing and collaborative team. We recognize each other’s strengths, celebrate successes and inspire the best in one another. We empower each other through an inclusive and supportive culture, open and honest communication and professional development opportunities.

Objectives
  1. Foster an inclusive culture where all team members can contribute and feel valued
  2. Enable a unified, collaborative and solutions-focused team environment
  3. Increase learning and development opportunities so that team members have the skills they need to succeed and grow
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Leading the sustainability journey

We are the recognized leaders of environmental sustainability in the University of Toronto community and beyond. We integrate a sustainability mindset and culture into everything we do, serving as an example to the world and making a lasting and widespread positive impact.

Objectives
  1. Accelerate our plan to become a climate positive campus
  2. Develop and implement a climate resilience strategy to ensure our campus is prepared for the future
  3. Develop and implement an indirect emissions strategy to reduce our footprint and waste
  4. Engage the U of T community as active partners to further our sustainability impact
  5. Continuously exchange knowledge and best practices with other global sustainability leaders
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Driving operational excellence

We are committed to providing an efficient and consistent experience for clients, partners and team members through effective and streamlined processes and integrated technologies.

Objectives
  1. Cultivate a culture of continuous improvement
  2. Transform our systems and processes to be simple, efficient and integrated
  3. Leverage communication and technology to ensure the team has consistent access to information, tools and resources

Learn more

Read our strategic plan to explore our planning journey, discover what we learned, and dive deep into some key objectives for the future.

Read the plan

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