Lost and found – St. George campus
Our lost and found office makes it easy to report a missing item and book a quick appointment to pick it up if it’s been found.
How it works
1. Submit a lost item report
Complete our online form with details about your item, where you last had it and how we can reach you.
2. We’ll search our inventory
Our team will compare your report with items currently held at the lost and found office.
3. Get notified and book a pickup
If we find a match, you’ll receive an email with a link to book a short pickup appointment.
4. Claim your item
Bring your ID and proof of ownership (if needed). Appointments take 5 to 10 minutes.
Submit a lost item report
Fill out our quick form to report your lost item. The form takes 2 to 3 minutes to complete.
If we find a match, we’ll email you with next steps.
Book a pickup appointment
If you’ve received a match notification, use the link in your email to book a pickup time. Need help? Contact us at caretaking.service@toronto.ca.
What we hold and retention policy
We accept and store items such as:
- Wallets, keys, phones, laptops, headphones
- IDs, backpacks, clothing
- Books, water bottles, medical devices and more
Retention period: Items are held for up to six weeks. After that, unclaimed items may be donated, recycled through the Free Store or securely discarded.
Items we don’t accept:
- Perishable items, lighters, flammables or weapons
If you lost your TCard, please contact the TCard Office.
Found an item?
Please drop it off at the lost and found office on the third floor of 256 McCaul St. Alternatively, you can bring it to a caretaker inside the U of T building where you found it. Provide as much detail as possible, including when and where you found the item.
Sensitive or high-risk items
If your lost item includes:
- Government-issued ID or passport
- Bank or credit cards
- Medications or medical devices
- Keys to residences or offices
- Electronics with sensitive data
Take immediate steps to protect yourself (for example, freeze cards, notify your bank or IT team). We store these items securely and require extra verification when claiming.
Tips for faster matching
- Include distinctive features (stickers, engraving, case colour)
- Upload a photo if available
- Be specific about where and when you last had the item
- Check with the location where you lost it (for example, the library or gym) before submitting a lost item report
Office location and hours
The St. George campus’s lost and found office is located on the third floor of 256 McCaul St. Please ring the bell for assistance.
Hours of operation
If you found an item on campus, you can drop it off at the lost and found office from between Monday and Friday from 9 AM to 5 PM.
Walk-ins are not accepted for lost items. Submit a lost item report. If we find a match, we’ll email you with next steps.
The lost and found office is closed during holiday breaks.
If you lost an item at another U of T campus, contact their lost and found: