Our Elevators team manages the 161 elevatorssix escalators, and 56 lifts on campus, ensuring optimal operation, safety, and reliability.


Regular services

  • Conduct elevator safety inspections
  • Conduct pre-scheduled monthly or quarterly preventative maintenance
  • Conduct required code-compliant testing
  • Manage the contract with our elevator maintenance service supplier
  • Monitor maintenance completions and service calls to proactively identify investment opportunities
  • Pre-scheduled clean down of elevator every two years
  • Respond to service calls that are preventable or mechanical

Special services

  • Additional elevator clean down based on project requirements (e.g., construction)
  • Advise on, source and install elevator upgrades, e.g., lighting, moving pads, voice annunciators, digital screens
  • Analysis of elevator traffic flow
  • Audit of elevator performance for repair budgeting
  • Respond to service calls due to misuse or vandalism of elevator
  • Standby elevator mechanic (onsite for high-priority events, e.g., residence move-in days)
  • Support heavy equipment moves

Get started


Report an elevator issue

If an elevator is not responding or if someone is trapped in an elevator, call 416-978-3000.


Regular services are provided at no extra cost to you. Special services will be billed at the rates below.

Elevator servicing rates vary depending on several factors. If you need more specific rate information, email elevators@utoronto.ca.

Trades GroupRegular rateOvertime rate (150%)Overtime rate (200%)*
Elevator mechanic$127.00 to $251.43$152.00 to $377.14$152.00 to $377.14
Elevator adjuster$289.14$433.71$578.27
Elevator crew$452.57N/A$905.14

*For overtime or after-hours work you will be charged for a minimum of four hours.