Billing and payment
All the information you need to manage accounts, billing and payments — whether you’re a university client, non-university client or vendor/contractor. Find your section below for quick steps and contact details.
University clients
Customer account
Before submitting a service request, you must have an internal customer account.
- Each project needs its own account for tracking, so you may have more than one.
- To create a new account or update an existing one, complete this form and email it to arfacilities.services@utoronto.ca.
Billing
Billing is processed through the SAP financial information system.
Monthly statement
Review your monthly charges on the F&S Monthly Customer Statement report in SAP. Need help? Refer to this guide.
Questions
For questions or to clarify charges, please contact your property manager.
Federated colleges, affiliates, tenants and other non-university clients
Customer account
You need a customer account before submitting a service request.
- To create a new external account or update an existing one, complete this form and email it to arfacilities.services@utoronto.ca.
Billing
We bill external clients monthly by invoice for:
- Labour
- Contractor services
- Materials
- Adjustments
Payment
Invoices are due in full within 30 days.
- Payment is by cheque only (credit cards are not accepted).
- Please include the invoice number(s) and send cheques to:
University of Toronto
Financial Services Department
215 Huron St.
Toronto, ON M5T 1A2
Questions
For billing inquiries:
- Email arfacilities.services@utoronto.ca
- Phone: 416-946-5985
To help us respond quickly, include:
- Customer number
- Billing date
- Service request number
- Amount billed
Vendors and contractors
Invoice processing
We use an automated system to process vendor invoices.
- All invoices are paid within 35 days of receipt.
Send invoices to:
- Email: apfacilities.services@utoronto.ca
- Mail:
Accounts Payable
Facilities & Services
27 King’s College Circle, Suite 240
Toronto ON M5S 1A1
Invoice guidelines
- Send invoices for Facilities & Services only. Other invoices will not be processed.
- Do not send duplicate invoices. Multiple copies will be flagged and may delay payment.
- Send each invoice as a separate PDF attachment.
- Only one invoice per PDF
- PDF format only
- No additional attachments
- Include on the invoice:
- F&S contact name
- Location of service (if applicable)
- Service order and/or purchase order number
Resources
Explore these helpful guides and policies to understand financial and procurement practices at U of T:
- Procurement policy: Learn the rules and principles that govern purchasing at U of T.
- Guidelines for purchasing goods or non-consulting services: Step-by-step instructions for making compliant purchases.
- Approved supplier list: Find vendors who meet U of T’s standards.