Mail

Our Campus Mail Services team efficiently distributes mail and correspondence within the university community.

Services

Campus mail
Inter-University Transit System
Mail delivery and pick-up
Metered mail

Get started

Central mailroom

The mailroom is in the North Borden Building at 563 Spadina Ave., just north of the intersection of College Street and Spadina Avenue. We are open Monday to Friday from 6 a.m. to 2:30 p.m.

Campus mail

Campus mail refers to any physical mail sent between entities on campus (letters and packages).

When sending campus mail:

Include the name of the intended recipient. their faculty/department (avoid using acronyms or initialisms), and the building name and room number.
Ensure that envelopes are securely sealed and bring them to the mailroom in your building for pickup. Don’t use staples to seal envelopes.
Ensure that items are securely labelled. A lone sticky label can easily fall off in transit.

Metered mail

We offer a mail metering service, which means that we use a meter to print postage on pieces of mail as proof of payment.

Our meter’s built-in scale is designed to accurately weigh everything from envelopes to packages, removing guesswork, and ensuring that you pay exactly the right postage every time. Meters also offer discounts unavailable in a post office retail location or when using stamps. This service is for envelopes or packages that weigh less than 500g.

When sending mail to be metered:

If this is your department or faculty’s first time sending metered mail, complete a new metered mail customer form.
Ensure that the items have a proper return address.
Bundle envelopes into Canadian, U.S., and international destinations using elastic bands and sticky notes.
Place a manifest with each bundle that lists the department/faculty name and account number.
Label the bundles “to be metered” using sticky notes.
If you’re sending envelopes that are less than 1cm thick, nest them (flaps overlapping) to facilitate processing.
Seal all envelopes that are more than 1cm thick. Do not use staples to seal envelopes.
Bring the bundles to the mailroom in your building.
If you’re sending more than 100 pieces of mail to be metered, let Campus Mail Services know in advance.

Packages

Items that weigh 500g and above must be mailed as packages. We send packages through UPS to Canadian, U.S., and international destinations at a discounted rate.

Packages addressed to PO Boxes must be shipped via Canada Post.

When sending packages:

For packages headed to the U.S. or international destinations, please include a description of the contents and its commercial value for customs purposes.
Please include the recipient’s phone number (mandatory) and email or, if unavailable, your contact information.
Please let Campus Mail know in advance if you’re sending more than one package, so staff can bring a trolley if needed.

Mail sent to the university

If you’ve sent a registered item to the university and it hasn’t been received, contact us with the item’s tracking number. We can track the item and let you know the status.
You can also track your item on the Canada Post website.
Mail should be addressed to the specific department, building, and person for whom it is intended. Full building addresses can be found on the searchable campus map.
The general mailing address for the University is 27 King’s College Circle, Toronto, Ontario M5S 1A1

Mail for the Mississauga and Scarborough campuses

Items for the Mississauga campus are picked up at the mailroom by UTM at no cost.
Items being sent to Scarborough require postage. Please include your account information when sending packages to the mailroom for shipment to UTSC.

Inter-University Transit System (IUTS)

The Inter-University Transit System (IUTS) provides free shipping between select universities in Ontario.
A full list may be found on the Council of Ontario Universities website, here: Inter-University Transit System (IUTS) – Council of Ontario Universities
Packages cannot exceed 10kg.
The IUTS system does not ship out to UTM or UTSC. Please do not request IUTS shipping for the satellite campuses.

What we don't do

We don’t handle personal mail. We service the university community by sending professional correspondence. Please send personal mail through Canada Post.
We do not deliver to or maintain a database of students.
We don’t handle large shipments of outgoing Canada Post mail without prior arrangement.
We don’t sell stamps, envelopes, bubble mailers, or mailing tubes. To buy mailing supplies, visit a Canada Post office or outlet.
We don’t provide email support services. For help with your @utoronto or @mail.utoronto email address, contact the Information Commons Help Desk on the first floor of Robarts Library, call 416-978-HELP (4357), or email help.desk@utoronto.ca.