Our strategic plan
In 2019, Facilities & Services began an ambitious journey. We consulted with our clients, partners and team members and gathered over 13,000 pieces of feedback. The result is a five-year plan to 2024 that is centered on clients, staff, and a diverse and growing campus.
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Our strategic priorities
Great Place
To Work
INVEST IN PEOPLE, INVEST IN TEAMS, INVEST IN SUCCESS
- We work together, share information and resources, and are cohesive in everything we do.
- We have the teamwork, skills, training, and communication to support our drive for excellence.
- We are committed to continuously improve to provide the best service at the best cost.
Leadership In
Campus Stewardship
EXPERT ASSET MANAGEMENT, ALIGNED FOR GROWTH OF OUR COMMUNITY
- We excel at managing campus operations, maintaining a dependable, safe, secure environment 24 hours a day, every day.
- We seamlessly adapt to changing and emerging circumstances and needs.
- We embrace new initiatives, promote wellness, and contribute to healthy spaces.
- Our facilities are always up-to-date, meeting academic, and research standards.
- We know our buildings, from heritage to state-of-the-art, so well that there are no surprises and we can anticipate future needs.
Superior
Customer
Solutions
EXCELLENT CLIENT EXPERIENCES, TRUSTED PARTNERS
- Our clients are our greatest supporters, we earn their trust every day, partnering to enhance the lives of community members and improve campus infrastructure.
- We actively engage with our partners, and gain mutual understanding of needs, plans, and capabilities.
- We work together, share expertise, and generate solutions that meet high expectations. We are transparent, collaborative, and respectful.
Innovative
Technology
GREATER EFFICIENCY, SOUND DECISIONS, EFFECTIVE COMMUNICATION
- We leverage technology for systems and data support, building efficiency, grounds management, predictive maintenance, reporting, and measuring outcomes.
- Our team members have access to the technology needed for outstanding performance.
Impactful
Sustainability
DESIGN FOR PEOPLE, EXCEED OUR CLIMATE CHANGE COMMITMENTS, CREATE FOR LASTING IMPACT
- We optimize conservation and renewable generation of energy to significantly reduce the carbon emissions on our campus.
- Our sustainability standards ensure that our facilities are designed and operated for people and their well-being.
- We are the go-to for sustainable initiatives and information that integrates sustainability into the fabric of University operations.
- We are a leader in sustainability experiential learning for our students and faculty.
Learn more
Read our strategic plan to explore in-depth how we engaged our clients and staff, how we arrived at these priorities, and our near-term goals.
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