Strategic plan

Our strategic plan

In 2019, Facilities & Services began an ambitious journey. We consulted with our clients, partners and team members and gathered over 13,000 pieces of feedback. The result is a five-year plan to 2024 that is centered on clients, staff, and a diverse and growing campus.

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Our strategic priorities

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Great Place
To Work
INVEST IN PEOPLE, INVEST IN TEAMS, INVEST IN SUCCESS
  • We work together, share information and resources, and are cohesive in everything we do.
  • We have the teamwork, skills, training, and communication to support our drive for excellence.
  • We are committed to continuously improve to provide the best service at the best cost.
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Leadership In
Campus Stewardship
EXPERT ASSET MANAGEMENT, ALIGNED FOR GROWTH OF OUR COMMUNITY
  • We excel at managing campus operations, maintaining a dependable, safe, secure environment 24 hours a day, every day.
  • We seamlessly adapt to changing and emerging circumstances and needs.
  • We embrace new initiatives, promote wellness, and contribute to healthy spaces.
  • Our facilities are always up-to-date, meeting academic, and research standards.
  • We know our buildings, from heritage to state-of-the-art, so well that there are no surprises and we can anticipate future needs.
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Superior
Customer
Solutions
EXCELLENT CLIENT EXPERIENCES, TRUSTED PARTNERS
  • Our clients are our greatest supporters, we earn their trust every day, partnering to enhance the lives of community members and improve campus infrastructure.
  • We actively engage with our partners, and gain mutual understanding of needs, plans, and capabilities.
  • We work together, share expertise, and generate solutions that meet high expectations. We are transparent, collaborative, and respectful.
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Innovative
Technology
GREATER EFFICIENCY, SOUND DECISIONS, EFFECTIVE COMMUNICATION
  • We leverage technology for systems and data support, building efficiency, grounds management, predictive maintenance, reporting, and measuring outcomes.
  • Our team members have access to the technology needed for outstanding performance.
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Impactful
Sustainability
DESIGN FOR PEOPLE, EXCEED OUR CLIMATE CHANGE COMMITMENTS, CREATE FOR LASTING IMPACT
  • We optimize conservation and renewable generation of energy to significantly reduce the carbon emissions on our campus.
  • Our sustainability standards ensure that our facilities are designed and operated for people and their well-being.
  • We are the go-to for sustainable initiatives and information that integrates sustainability into the fabric of University operations.
  • We are a leader in sustainability experiential learning for our students and faculty.

Learn more

Read our strategic plan to explore in-depth how we engaged our clients and staff, how we arrived at these priorities, and our near-term goals.